Replacement Policy

We stand behind the advertised criteria for every prospect pack. If you identify a record that does not meet those criteria, you may request a replacement.

Eligible replacements

Within 7 days of delivery, you may request a replacement for any record that is:

• A duplicate of another record in your pack
• A permanently closed business
• A business outside the advertised territory
• Another record that does not meet the advertised criteria

How to request a replacement

Email support with your order number, the specific record(s) reported, and the reason. Our team reviews each request and, when approved, delivers replacement records.

Replacement status

Requests move through: Submitted → Reviewing → Approved → Replacement Delivered. We may reject requests that do not meet the criteria above.

Non-eligibility

Because this is digital data delivered electronically, completed orders are generally non-refundable. Replacements are provided in the form of corrected or substitute records, not cash refunds, except where required by law.